- 24/7 - 365 Days
- +971 545458737
- connect@diagnostics.ae
Diagnostics.ae (“we”, “our”, “us”) is committed to protecting your privacy. This Policy explains how we collect, use, disclose and safeguard your personal information when you visit Diagnostics.ae or use our diagnostic services in the United Arab Emirates (UAE).
This Policy applies to all visitors, patients, and users of our website, mobile channels, and in‑centre or home‑collection services.
We process personal data by:
Federal Decree‑Law No. 45 of 2021 on the Protection of Personal Data (PDPL)
UAE Health Data Law regulating electronic health‑data processing and localisation
Any guidance issued by the UAE Ministry of Health & Prevention (MOHAP) and relevant local health authorities.
| Category | Examples | Why We Collect |
|---|---|---|
| Identification | Name, Emirates ID, passport, date of birth | Appointment booking, report issuance |
| Contact | Phone, email, address | Notifications, report delivery, support |
| Medical / Health Data | Test requests, samples, diagnostic images, results | Provision of healthcare services (Special Category Data) |
| Payment Data | Transaction ID, masked card details | Fee processing, refunds |
| Technical Data | IP address, browser, device ID, cookies | Website security, analytics |
We rely on one or more of the following bases, as permitted under the PDPL: consent, contract performance, legitimate interests, legal obligation, and public health purposes.
Deliver and manage diagnostic tests
Generate and store medical reports
Verify insurance or payment entitlements
Send appointment reminders and critical health notifications
Improve our services and website performance
Comply with legal or regulatory obligations
Under the UAE Health Data Law, electronic health data originating in the UAE must be stored on servers located within the UAE unless an authorised exemption applies.
We do not transfer identifiable medical data outside the UAE without:
Patient consent, and
Written approval from the relevant health authority (where required).
Medical records are retained for at least 25 years from the date of last treatment, as mandated by the Health Data Law. Non‑medical data is kept only as long as necessary for the stated purpose or as required by law.
Diagnostics.ae uses essential and analytics cookies. You can manage non‑essential cookies through your browser settings.
We share personal data only with trusted partners and only for legitimate purposes:
Accredited laboratories and radiologists
Insurance companies (to verify eligibility)
Government or judicial bodies when legally compelled
All partners sign confidentiality agreements and follow industry‑standard security controls.
You may: access, correct, erase, restrict, object to processing, and request data portability. To exercise any right, email connect@diagnostics.ae with proof of identity.
We do not knowingly collect data from children under 18 without the consent of a parent or legal guardian.
We implement administrative, technical, and physical safeguards—including encryption in transit and at rest, role‑based access controls, and regular security audits—to protect data from unauthorised access, alteration, or disclosure.
We may update this Policy periodically. Significant changes will be announced on our website or via email.
Privacy Officer – Diagnostics.ae
Email: connect@diagnostics.ae
Tel: +971 545458737
Diagnostics.ae offers advanced, accurate, and secure diagnostic services across the UAE. Trusted by patients and providers for fast results and seamless healthcare integration.
Quick and easy appointment booking for lab tests and scans at our center or your home.
